Terms & Conditions

Al Mubarak and any other suppliers of air and ground transportation, accommodations, meals and any related services shall not be responsible or liable for any damage, death, loss, injury, or accident to persons and property in connection of the above services resulting directly or indirectly from any occurrence or conditioned beyond their control including but not limited to defects and breakdown or substitution of equipment, strikes, theft, act of government or other authorities, war, terrorism, riot, fire, or as a result of natural disasters.

Al Mubarak and affiliates will not be responsible or liable for any inconvenience and damages due to failure in following instructions including baggage handling, check in and out at airports, missing any part of the package, missing persons due to their negligence or delay at any time during the Hajj tour or due to improper visa documents and passports.
No refund will be made except for airline tickets less the airline charges if cancellation is made less than 30 days from date of departure as all payments will have been made to the airlines and hotels in Saudia.

We cannot accept any liability for any delay in your flight to or from U.K whether the cancellation or delay is caused by adverse whether conditions, re-scheduling of times by the airline, the airport authorities and or the action or the air traffic controllers, mechanical breakdown, strike or action industrial action or otherwise. However in certain circumstances you may be able to make a claim under your Travel insurance Policy. During your pilgrimage there will be times when there will be long delays mostly at airports, passport offices and during coach transfers due to the enormous amount of pilgrims in Saudi Arabia. The Saudi Authorities do try there best to process pilgrims as soon as possible and we do not accept any liability for any such delay. We advise all our customers to insure themselves for any eventuality due to cancellation and or illness, theft and medicals.

Compensation arrangements do not apply to changes caused by reason of War, threat of War, riots, civil strife, terrorist activity, industrial disputes, natural disasters, fire, technical problems to transport, airport closures, adverse weather condition and similar event beyond our control.
We reserve the right to cancel your booking at any time without offering you any refunds should your behaviour become unacceptable by any Hujjaj or group operators.

Important Notice
It is imperative that you reconfirm any outward or return reservations at your point of destination, this must be done not later than 72 hours before departure. Failure to do so may result in cancellation of your reservations by the airline. Any costs incurred due to non -reconfirmation will be at your expense. Most of our clients are automatically protected against scheduled airline failure.

By agreeing to book with us you are effectively agreeing to the terms and conditions that are stated here.